Services

PC, MAC, & Mobile Support

We’re here to help with whatever you need, from minor software issues to major system failure. Because each system can be configured differently, from software to hardware to settings, we offer a customized approach to target the issue — and only the issue — at hand. 

Here is a list of services we provide:

– Software setup, repair, and upgrades
– OS recovery, repair, and upgrades
– Hardware upgrades, diagnosis, and repair
– Virus removal and antivirus setup
– RAM diagnosis and upgrades
– Optimization for faster performance speed
– Mobile phone and tablet support

We’ll come to you for repairs or system pick up if extensive work is needed. We do what we can to get your system back up and running. If the problem can’t be fixed, we’ll help you with options: looking at a replacement for the part or helping you shop for a new one. Just like with a car, doing proper tune-ups and setting up a system correctly can help you get the most out of your computer — keeping it running for usually 4 to 6 years.

Managed IT Services

With every new piece of technology — from computer setups to more advanced phones to onsite and cloud storage to connected work and household appliances — there’s an entirely new set of ways to maintain and protect them. But most small and mid-sized companies don’t have the means to hire a dedicated IT person or team to keep up-to-date on the latest methods while still running all of their systems day-to-day. That’s where we come in! 

Our company works with local businesses like yours to identify individual IT needs and provide solutions that maximize both business efficiency and budget. By spreading our workload across several businesses, we can keep our costs lower while providing enterprise-level service, based on our experience in 1,000+ user companies.

Here are some of the solutions we offer:

– Building and maintaining servers
– Keeping virus and firewall servers up-to-date
– Ensuring optimal functioning of specialized business software

We know how crucial it is for businesses to mitigate IT issues, as downtime can mean loss of revenue or clients. Our goals are to provide you with:

– Fast and reliable service
– Solutions tailored to your company’s needs
– Affordable options for your business
– More ways to save when we can

All of our contracts include free monitoring, daytime troubleshooting, and a discounted after hours rate. We offer plans for multiple systems or a la carte options.

And for a limited time, we are offering one month free with a 12-month Managed IT contract.

Data Back-up & Recovery

Hard drive failure and data loss can be devastating to businesses and individuals alike. That’s why we approach it in three steps:

– Data back-up configuration
– Power back-up options
– Computer data recovery

We want to help you prevent data loss and downtime before it happens. And in the case that you don’t have a back-up source when a catastrophe hits, we’ll do everything we can to recover your data such as documents, pictures, emails, client info, etc. Preventive measures are always cheaper than data recovery on a failing hard drive.

Network & Router

There are two types of setups that we can help with: commercial and residential. Here are components of a typical configuration for both:

Commercial:

Residential:

Why the difference? Commercial systems will typically need a more sophisticated setup because:

– There are usually more users accessing the internet
– You may be storing sensitive client information
– You’re running your own server
– Downtime can result in loss of revenue or clients

In a business setup, there may also be a need for internet connection redundancy (for payment processing and professional offices), multiple wireless access points for better coverage, UPS backup power and surge protectors, and onsite/offsite (including cloud) storage.

Residential setups won’t usually need to be as robust, which means some of the equipment can handle multiple functions. One example is that home routers have a firewall component already embedded. Additionally, a home may be large enough that another access point is warranted to combat a connectivity “dead zone” while others may not need it.

We can help with quick tune-ups and upgrades existing systems. In cases where equipment is irreparably damaged from weather events, we can help set up a new one.

Security

Viruses, malware, and ransomware can be daunting and complicated to deal with. With how quickly the landscape is evolving, you need the ability to combat it and prevent it from happening. That’s where we come in! 

We partner with next-gen anti-virus companies to help monitor your system and weed out issues as they arise. We offer a monthly rate for both companies and homeowners that includes free software monitoring.

In most cases, the software will correct the issue itself. When it can’t, we’ll send you an alert. If you prefer to fix it on your own, we’ll send you instructions. If you need our help, we’ll schedule a time to come fix it.

Marketing

A company’s marketing and advertising approaches are as unique as the business itself. Whether you need help with one aspect of your strategy or are looking for more ways to get exposure, we offer a range of services:

Web development – Let us help you develop and maintain one of the main hubs of your brand: your website. Content management systems are one of the most popular platforms with our clients. CMS’s like WordPress, Shopify, and WIX allow us to hard code the design while you have the ability to update content as needed. If you prefer for us to handle that part too, we can! We always want to give our clients options.

Email marketing – We can help you not only set up your email software, but also optimize your campaigns, make sure you’re up-to-date on regulations and help with list management.

Strategy – We can also help with lead generation campaigns and breaking down analytics.

Social media – Social combines the best of both digital marketing and customer service, but it can be tricky. We can help with your social branding, posts, and best practices on a variety of platforms and help you hone in on the best ones for your company.

SEM – Search engine marketing is broken out into two main parts: search engine optimization (SEO) and paid search. SEO helps your site rank higher in search results through metadata fine-tuning, keyword targeting, and content structure. Paid search is exactly what it sounds like: you pay for placement in different areas of a search engine result, such as a higher spot in the list, in display ads, or on sister mediums.

Paid promotions – Although we mentioned paid search above, there’s a seemingly endless amount of opportunities for paid promotions online — from paid social to sponsored content to influencer marketing. As with other online advertising, it’s all about focusing your efforts on where your current and potential customers are, while getting the most for your money.

Print advertising – We can develop and coordinate sales packets, brochures, one-sheeters, billboards, and more.

Branding – We’ll work with you to create or revamp existing brand guidelines, messaging platforms, and more. Our goal for clients is a cohesive and consistent brand. This means that we can also help with presentation templates, business cards, biography or about us printables, infographics, and cover and header image templates.

Content development – We also offer packages for copyediting, content creation, and proofing.